Subscriber lookup

Inspect an individual anonymised subscriber against the society model.

Subscriber ID

SUB-4471-GHK

Archetype: Remote WorkerNPS predicted: Detractor riskAnonymised · derived from weekly batch signals

Identity & contract

Contract typePostpaid

Tenure34 months

Billing tierHigh

Monthly spend avg£62

HandsetPremium (Apple)

Age band35-44

Home regionNorth Wales

Community typeRural

Is commuterNo

CEI score

47-11 pts (7d)

30-day delta: -18 pts

Throughput bandFair

Top serviceMicrosoft Teams

Service qualityPoor

Care contacts (30d)3

Speed test (30d)Yes ⚑

Complaint (30d)No

Churn riskHIGH

Quality degradation begins (W-4)

Why this subscriber is at risk

→Their primary service (Microsoft Teams) has experienced consistently poor uplink throughput for 3 weeks.
→They have contacted customer care 3 times in the last 30 days.
→They have run speed tests on 4 separate occasions — a strong frustration signal.

This is an inferred risk profile based on weekly aggregated signals — no per-subscriber NPS score is collected.