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CEI Calculator
Edit any raw input and watch the Customer Experience Index recompute in real time. Every weight, threshold, and penalty used in production is exposed below.
Raw inputs
Fields provided by the CSP
1.DL throughput band
2.UL throughput band
3.Top service quality
4.Time on 4G
78%
5.Data usage delta
+5%
Stable = 0%, spike or drop = concern
6.Care contact in last 30 days
No
-15 pt penalty if Yes
7.Formal complaint in last 30 days
No
-25 pt penalty if Yes
8.Speed test in last 30 days
No
-10 pt penalty if Yes
Computation breakdown
Updates in real time
Throughput score
0.63 × 25% = 15.63 pts
Service quality score
0.75 × 25% = 18.75 pts
Reliability score
0.78 × 20% = 15.60 pts
Distress score
1.00 × 20% = 20.00 pts
Usage stability score
0.90 × 10% = 9.00 pts
Total CEI score
Sum of weighted contributions · 0 → 100
79
What this means
79
CEI score
NPS predicted · Promoter
This subscriber's experience places them in the top 38% of the modelled population.
What would help most
- →Improve UL throughput to Excellent: +6.3 pts
- →Improve service quality to Excellent: +6.3 pts
- →Lift time on 4G to 100%: +4.4 pts